Terms and Conditions of Sale

Important information

Please note that your ticket must be either printed or presented as an e-ticket to the hostess (if present in the airport arrivals area) or to the crew.

  • Tickets can be purchased online up to 72 hours before your scheduled arrival or departure.
    If a passenger does not have a ticket, they may still be admitted on board, subject to seat availability, after a regular ticket is issued by the crew.
  • Ticket Details
    It is important that the customer carefully reviews all ticket details (including dates, arrival/departure times, airport, route, stops, and contact numbers) at the time of booking. FlySki Shuttle is not responsible for any errors resulting from incorrect information entered by the customer. Should any errors be found, please contact our call center at +39 0461 391111 or email us at booking@flyskishuttle.com within 48 hours of receiving your ticket so we can make the necessary corrections.
  • Ticket Presentation
    Your ticket must be kept and presented (either printed or as an e-ticket) to the hostess (where available in the airport arrivals area) or to the crew.
  • Arrival and Departure Guidelines
    – Arrivals    : Upon arrival at the airport, passengers should immediately report to the FlySki Shuttle hostess.
    – Departures: Passengers must be at the designated pick-up point at least 15 minutes before the scheduled departure time indicated on their ticket.
    Please be aware that there may be delays of up to 45 minutes. FlySki Shuttle is not responsible for longer delays due to weather conditions, heavy traffic, or delayed connections. Please note that arrival times are approximate and subject to change.
  • Service Adjustments
    On some routes, a change of vehicle may be required for operational reasons.
  • Baggage
    Your ticket includes the free transport of one piece of hand luggage and one checked bag per paying passenger. Extra baggage requires a reservation and carries a supplement of €10.00 each way, regardless of weight and size. It is the customer’s responsibility to monitor their baggage during transport.
  • Pets
    The transport of dogs, cats, or other small pets is allowed with a reservation and costs €10.00 each way.
  • Ski Equipment
    Reservations are required for the transport of skis, and a supplement of €5.00 per bag, each way, applies.
  • Damaged or Lost Baggage
    Please ensure your baggage is labeled with your surname, first name, and address, along with the place of departure and arrival. Passengers are prohibited from transporting dangerous goods, substances, or valuables. In the event of damage or loss of baggage, passengers must immediately inform the crew or send a report via email to booking@flyskishuttle.com.
  • Cancellations and Refunds
    Customers are entitled to a refund only if the cancellation is made in writing via email at least 7 days before departure.
  • No Show Policy
    In case of a no-show for the outward journey, the return ticket will be automatically canceled unless promptly reconfirmed by telephone or email.
  • Prohibited Items
    Passengers are not allowed to bring any beverages (alcoholic or non-alcoholic) on the bus without the driver’s permission. Violation of this rule will result in the passenger being immediately removed from the vehicle, and the transfer service will be interrupted.
  • Passenger Conduct
    At the sole discretion of the hostess, driver, or other staff, passengers who are disruptive, offensive, or harmful to staff or other passengers will not be allowed on board, and no refund will be given.
    Passengers are required to cooperate with FlySki Shuttle to ensure the quality and safety of the service by adhering to these transport conditions.
    Passengers are liable for any damage caused to the bus, its furnishings, staff, other passengers, and their belongings during transport.
  • FlySki Shuttle is a brand of the Tour Operator Trentino holidays DMC – Via dei Solteri 78 – 38121 Trento, Italy – VAT number 00612970228

Addendum for Private and Premium Transfer services

Private Transfer

  • This service does not involve waiting; the driver will be at the designated location at the time specified by the customer. In the event of unforeseen delays in flights or trains, the driver will wait, and additional charges will only apply after 60 minutes of waiting. Flights and trains are generally monitored in real-time, and the departure of the vehicle is adjusted in case of delays to avoid waiting at the airport or station and any related charges, unless otherwise specified by the customer.
  • Pets are allowed on private transfers, but this must be communicated at the time of booking, and the customer is responsible for any mess or damage caused.

Fiemme Premium Transfer

  • This service offers the comfort of a private transfer at a reduced and guaranteed price. The customer acknowledges that this is a shared service, meaning the ride may be shared with other passengers. The customer is also aware that a reasonable wait time may be required for other passengers’ landing and baggage collection. Since this is a door-to-door service, stops may occur during the journey to pick up or drop off other passengers.
  • The transport of small pets in a carrier is permitted, provided it does not compromise the well-being and safety of other passengers.